HiWiFi Pricing details, and what's included
| Package name | Downlink speed | Uplink speed | Price per month including VAT | Notes | Usage Limit |
| Brass | 10Mbit | 2Mbit | £24.00 | This tariff has a usage limit of 20GB/month and is designed for occasional use | 20GB per month |
| Silver | 10Mbit | 2Mbit | £25.52 | light usage | Unlimited* |
| Gold | 20Mbit | 3Mbit | £37.79 | Typical family use | Unlimited* |
| Platinum (not available in some areas) |
30Mbit | 3Mbit | £66.38 | Heavy use with multiple users | Unlimited* |
Notes:
Check
eligibility for the Better Basic Broadband subsidy here
There is a 12 month minimum service required for subsidised
connections
Customers can 'burst' over their
contracted download speed for a limited duration where there is capacity available.
This ensures web pages etc load quickly, but a sustained download will cause
the speed to drop back to the package's normal download speed. This
'burst' feature is not available on the Bronze and Brass packages.
Overusage on Brass package. Where your usage approaches the
package limit in any calendar month, we will email
you with a warning. As this product is designed to be a low cost service,
at the limit we will stop your internet to prevent you
incurring any excess usage charges. You can either wait for the 1st of the
next month or you can purchase a 'Booster' for another 10GB for a charge of
£10. This is not carried over to the next month.
* Unlimited usage is subject to our Fair Use Policy
| Telphone options with HiWiFi | One-off Price Inc VAT | Price per month Inc VAT |
| Standard Service including:- - one 01256, 0118 or 01635 number - voicemail - caller ID - itemised billing |
FREE with our Silver, Gold or Platinum packages £50.00 with Bronze and Brass package |
FREE with our Silver, Gold or Platinum packages £8.00 per month with Bronze and Brass package |
| Additional number | £15.00 | £2.40 |
| Number port from BT, TalkTalk etc (single line) | £25.00 | n/a |
| Compatible phone (Works with landline and our VoIP service) N300IP DECT and Analogue Base Unit |
£97.00 | n/a |
| Additional A540H handsets (Max 6 on one base unit) |
£29.00 | n/a |
| Delivery charge (if ordered after HiWiFi installation) | £15.00 | n/a |
| Call Charges - UK Destinations (inc VAT) Min fee 1.2p, billed by the second |
Daytime | Evening | Weekend |
| UK Fixed (01/02/03 and 0870) | 1.2p | 0.84p | 0.84p |
| UK 08xx Access Charge | 3.84p | 3.84 | 3.84p |
| UK Mobiles (main networks) | 9.6p | 9.6p | 9.6p |
| Freefone (0800,0808,0500,999,112) |
Free | Free | Free |
| Call Charges - Examples of International Destinations (inc VAT) Min Fee 1.2p, billed by the second |
Cost |
| USA (fixed and mobile) | 1.1p |
| Canada (fixed and mobile) | 0.72p |
| France (Fixed line) France (Mobile) |
1.1p 17.3p |
| Spain (Fixed line) Spain (mobile) |
1.2p 21p |
| Australia (Fixed line) Australia (Mobile) |
1.45p 13.4p |
| Complete rate list in Excel format | HiWiFi Call charges (.xlsx) |
Connection charges (subject to survey):
| HiWiFi - Installation and other one-off charges | Price including VAT |
| Initial installation (using professional aerial contractor) | £250.00 |
| Initial Installation using professional aerial contractor including wireless router where BDUK Subsidy available | Free with BDUK Voucher |
| Dual band 4-port wireless router, preconfigured | Included |
Note: For installation in Ibworth and Folly Farm area, local arrangements for installation applies. Please ask for details.
All packages Include:
One static, public IPv4 address and one /48 of IPv6 space
Internet access based on our Usage Policy (see below)
Low ping times - ideal for VOIP and gaming applications (approx 9ms from
most parts of our network to major London data centres)
30 day contract (unless otherwise specified)
friendly, local technical support
How do we supply your internet service?
We provide a discrete wireless access point (which remains our property) which we mount externally on your house. The mast itself and fixings become your property once installed. We recommend that we do the installation for you using a professional aerial installer. In some situations it may be appropriate for us to provide instructions and guidance for a self-install option. This is subject to survey.
Fair Use Policy
We don't apply metered download limits as a basis for charging on our 'Unlimited' tariffs. We would still ask that you are considerate with your usage. i.e.
we would strongly encourage you to run torrents and backups overnight where possible, and do not leave
your machines streaming and downloading if you don't need it, in the same way that you don't leave a tap running when you are not needing
water.
In the unlikely event that we see a disproportionate amount of use by specific customers
on our 'Unlimited' packages, which causes detriment to other users, we may contact you to discuss options. These may include suggestions on how to reduce usage at peak times, requests for you to do certain
downloads out of peak hours, or it may involve an element of traffic throttling at certain times. It will NOT involve applying 'unplanned' excess usage charges.